SCORM Compliant Package-BSBOPS305 Process customer complaints MEM services and assets CPCCCM3004 Identify

services and assets CPCCCM3004 Identify and apply information in construction plans

Units of competency FWPCOT3284 Grade

policies and procedures in the Construction Industry Elective Units CPCCCA2002 Use carpentry tools and equipment CPCCCA2011 Handle carpentry materials CPCCPD2012 Use painting and decorating tools and equipment CPCCCM2006 Apply basic levelling procedures CPCCCM2012 Work safely at heights * We can develop additional elective units that are not listed on request (Please contact us for further information)

Elective units BSBADM502 Manage meetings Group A BSBADM504 Plan and implement administrative systems Group A BSBADM506 Manage business document design and development Group A BSBPMG522 Undertake project work Group A BSBFIM502 Manage payroll Group A BSBCUS501 Manage quality customer service Group B BSBWOR501 Manage personal work priorities and professional development Group B BSBWOR502 Lead and manage team effectiveness Group B Additional electives BSBMGT502 Manage people performance Group B BSBSUS501 Develop workplace policy and procedures for sustainability Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-BSBOPS305 Process customer complaints MEM services and assets CPCCCM3004 Identify* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.