SCORM Compliant Package-CHCDFV004 Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities PUA aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBFLM312 Contribute to team effectiveness CPPSEC3101 Manage conflict and security risks through negotiation CPPSEC3102 Maintain operational safety and security of work environment CPPSEC3103 Determine and implement response to security risk situation CPPSEC3104 Coordinate monitoring and control of individual and crowd behaviour CPPSEC3105 Coordinate provision of quality security services to clients CPPSEC3106 Gather

Core units MEM06007 Perform basic incidental heat/quenching

Core units BSBPMG522 Undertake project work CUAIND402 Provide freelance services CUAIND502 Maintain and apply creative arts industry knowledge CUAWRT504 Perform advanced editing tasks CUAWRT505 Perform advanced writing tasks CUAWRT506 Develop nonfiction works for publication Elective units BSBCRT402 Collaborate in a creative process BSBCRT403 Explore the history and social impact of creativity BSBDES402 Interpret and respond to a design brief BSBITU404 Produce complex desktop published documents BSBSMB403 Market the small business BSBWRT401 Write complex documents BSBWRT501 Write persuasive copy * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-CHCDFV004 Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities PUA aggressive or abusive customers SIRXECM002* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.