Unit Knowledge Guide-AHCTRF506 Manage sports turf renovation programs Graduate Certificate aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

negotiate and refine a design brief ICTNWK529 Install and manage complex ICT networks * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CPCCCA3002 Carry out setting out CPCCCM2006 Apply basic levelling procedures CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCCM2012 Work safely at heights CPCCOM1012 Work effectively and sustainably in the construction industry CPCCOM1013 Plan and organise work CPCCOM1014 Conduct workplace communication CPCCOM1015 Carry out measurements and calculations CPCCOM2001 Read and interpret plans and specifications CPCCST2003 Finish stone CPCCST2004 Lay stone CPCCST2006 Identify and use stone products CPCCST2007 Use stonemasonry tools

Units of competency AURVTW005 Carry out spot welding AURVTW003 Carry out advanced gas metal arc welding on vehicle body sections AURTTA020 Apply heat induction processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-AHCTRF506 Manage sports turf renovation programs Graduate Certificate aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner