Assessment Kit-SIRSS00025 Retail Customer Relationship Skill Set CPC Core units BSBTEC302 Design and

Core units BSBTEC302 Design and produce spreadsheets BSBXCM301 Engage in workplace communication FNSACC314 Conduct business activities using a computerised accounting system FNSACC321 Process financial transactions and extract interim reports FNSACC322 Administer subsidiary accounts and ledgers FNSACC323 Perform financial calculations FNSINC311 Work together in the financial services industry Elective Units BSBHRM416 Process payroll BSBINS307 Retrieve information from records BSBINS309 Maintain business records FNSACC421 Prepare financial reports * We can develop additional elective units that are not listed on request (Please contact us for further information)

organise and facilitate learning in the workplace TAEDES401 Design and develop learning programs TAEDES402 Use training packages and accredited courses to meet client needs TAELLN411 Address adult language

Industry consultation

Core units AHCWHS402 Maintain workplace health and safety processes AHCWRK409 Supervise work routines and staff performance BSBHRM415 Coordinate recruitment and onboarding BSBLDR414 Lead team effectiveness Electives AHCWRK404 Implement quality assurance procedures AHCPCM404 Recommend plants and cultural practices SIRRINV002 Control stock AHCBIO401 Plan and implement a biosecurity program AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCBUS409 Participate in an e-business supply chain AHCBUS517 Monitor and review business performance BSBTWK401 Build and maintain business relationships BSBOPS403 Apply business risk management processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-SIRSS00025 Retail Customer Relationship Skill Set CPC Core units BSBTEC302 Design andOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of