Learning and Assessment Kit-TLII0005 Apply customer service skills Quote Pre-requisite units CPCCWHS1001 Prepare to

Pre-requisite units CPCCWHS1001 Prepare to work safely in the construction industry Core units CPCCCM2006 Apply basic levelling procedures CPCCOM1012 Work effectively and sustainably in the construction industry CPCCOM1013 Plan and organise work CPCCOM1014 Conduct workplace communication CPCCOM1015 Carry out measurements and calculations CPCCOM2001 Read and interpret plans and specifications CPCCSF2001 Handle steelfixing materials CPCCSF2002 Use steelfixing tools and equipment CPCCSF2003 Cut and bend materials using oxy-LPG equipment CPCCSF2004 Place and fix reinforcement materials CPCCSF2005 Arc weld reinforcement steel CPCCSF2006 Machine-cut reinforcement materials CPCCSF3001 Apply reinforcement schedule CPCCWHS2001 Apply WHS requirements

Units of competency PMAWHS310 Investigate incidents PMAOMIR444 Develop incident containment tactics PMAOMIR418 Coordinate incident response PMAOMIR322 Manage incident response information PMAWHS511 Manage emergency incidents * We can develop additional elective units that are not listed on request (Please contact us for further information)

MEM18048B Fault find and repair/rectify basic electrical circuits MEM18049C Disconnect/reconnect fixed wired equipment up to 1000 volts a

procedures and programs to meet legislative requirements FBPFST4004 Perform microbiological procedures in the food industry FBPFST5002 Identify and implement required process control for a food processing operation FBPFST5005 Examine the biochemical properties of food FBPFST5006 Apply food microbiological techniques and analysis FBPFST6001 Develop

Learning and Assessment Kit-TLII0005 Apply customer service skills Quote Pre-requisite units CPCCWHS1001 Prepare toOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to