Training and Assessment Strategy-ICTSS00094 Technician Fibre Skill Set DEF Core units SIRWSLS004 Optimise customer

Core units SIRWSLS004 Optimise customer and territory coverage SIRXCEG003 Build customer relationships and loyalty SIRXCEG005 Maintain business to business relationships SIRXIND001 Work effectively in a service environment SIRXWHS002 Contribute to workplace health and safety Elective units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCOM002 Work effectively in a team SIRXCOM003 Promote team cohesion BSBCUE301 Use multiple information systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCMGT001 Develop

or 1500 V d

Units of competency ICTNWK427 Configure desktop environments ICTNWK423 Manage network and data integrity * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-ICTSS00094 Technician Fibre Skill Set DEF Core units SIRWSLS004 Optimise customerYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.