Unit Knowledge Guide-SITXCCS014 Provide service to customers Sale Core units CHCDIV001 Work with

Core units CHCDIV001 Work with diverse people HLTAAP001 Recognise healthy body systems HLTAID011 Provide first aid HLTINF006 Apply basic principles and practices of infection prevention and control HLTOUT010 Communicate in complex situations to support health care HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment Elective units BSBMED301 Interpret and apply medical terminology appropriately CHCCCS020 Respond effectively to behaviours of concern CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically HLTAAP002 Confirm physical health status If you require RPL Kits with comprehensive benchmarking

selection and induction of staff Group B BSBINN301 Promote innovation in a team environment Group B BSBLDR402 Lead effective workplace relationships Group B BSBMGT402 Implement operational plan Group B BSBRES411 Analyse and present research information Group B BSBSUS401 Implement and monitor environmentally sustainable work practices Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCWHS402 Maintain workplace health and safety processes AHCWRK409 Supervise work routines and staff performance BSBHRM415 Coordinate recruitment and onboarding BSBLDR414 Lead team effectiveness Electives AHCWRK404 Implement quality assurance procedures AHCPCM404 Recommend plants and cultural practices SIRRINV002 Control stock AHCBIO401 Plan and implement a biosecurity program AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCBUS409 Participate in an e-business supply chain AHCBUS517 Monitor and review business performance BSBTWK401 Build and maintain business relationships BSBOPS403 Apply business risk management processes If you require RPL Kits with comprehensive benchmarking

Core units FNSACC624 Monitor corporate governance activities FNSINC601 Apply economic principles to work in the financial services industry FNSINC602 Interpret and use financial statistics and tools Elective Units FNSACC601 Prepare and administer tax documentation for legal entities FNSACC602 Audit and report on financial systems and record FNSACC603 Implement tax plans and evaluate tax obligations FNSACC605 Implement organisational improvement programs FNSACC606 Conduct internal audit FNSACC608 Develop and manage financial systems FNSACC609 Evaluate financial risk FNSACC610 Develop and implement financial strategies FNSACC613 Prepare and analyse management accounting information FNSTPB503 Apply legal principles in contract and consumer law FNSTPB504 Apply legal principles in corporations and trust law Additional electives FNSTPB505 Apply legal principles in property law FNSINC602 Interpret and use financial statistics and tools FNSORG602 Develop and manage financial systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-SITXCCS014 Provide service to customers Sale Core units CHCDIV001 Work withOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner